Consumer Protection Division

gotyourbackarkansas.orgThe Consumer Protection Division assists Arkansas consumers when problems arise during everyday consumer transactions. Sometimes, the Division may help by contacting a business and mediating a positive resolution. In some instances, attorneys in the Division pursue lawsuits against those who violate the Arkansas Deceptive Trade Practices Act.

Arkansans who call the Division’s hotline at (800) 482-8982 will be greeted by a phone counselor who may take care of an issue, or forward the matter to one of the Division’s 10 investigators, who all specialize in fields ranging from cars to credit cards.

The Division receives more than 7,000 complaints every year. Since 2007, the mediation process has led to more than $10 million returning to the hands of Arkansas consumers.

The Consumer Protection team can be contacted from 8 a.m. to 5 p.m. Monday through Friday.

One valuable resource for consumers is the Attorney General’s Consumer Protection website, www.GotYourBackArkansas.org. It contains helpful tips and tools crafted by the Consumer Protection team.

File a consumer complaint here